Sessions are confirmed only after concierge approval and practitioner confirmation.
- Cancellations or reschedule requests must be submitted at least 24 hours prior to the scheduled session.
- Late cancellations or no-shows may result in forfeiture of the session or a cancellation fee.
- Policies may vary slightly by practitioner and will be communicated when applicable.
Membership clients receive priority scheduling. Availability for one-time or referral sessions is limited and not guaranteed.
Clients are responsible for:
- Providing clean sheets (one fitted, one flat, one pillowcase)
- Ensuring a safe, appropriate space for sessions
- Securing pets during sessions
Luxury Wellness by Luna reserves the right to suspend or terminate services for non alignment. violations of policies, inappropriate behavior, or safety concerns.